The Practice of Using the Telephone Rather Than Personal Visits

question 216

Multiple Choice

The practice of using the telephone rather than personal visits to contact customers is referred to as __________.

• A)cross-calling
• B)cold canvassing
• C)inbound telemarketing
• D)outbound telemarketing
• E)masochistic sales

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Definitions:

Specific Goal

A clearly defined and identifiable objective that a person or organization aims to achieve within a set timeframe.

Think Like Owners

An approach encouraging employees to make decisions and act as if they personally own a part of the business, fostering accountability and innovation.

Incentive Plan

A business strategy designed to motivate and reward employees for exceeding specific work goals through financial or non-financial rewards.

Merit Pay

A performance-related pay strategy that offers salary increases based on an individual's job performance, as a way to reward and incentivize high performance.