Which of the Following Statements Should the Salesperson Use to Acknowledge

question 94

Multiple Choice

Which of the following statements should the salesperson use to acknowledge and convert the prospect's objection into a reason for buying?

• A)"I think I might be able to explain that better to you after showing you this diagram."
• B)"Yes, you're right, it is lighter, but that is done intentionally to make your work easier."
• C)"That's true.It does have a shorter shelf life, but that hasn't really been a problem.It is so popular it never gets to stay on the shelf that long anyway."
• D)"Where did you hear that? Your source must have erroneous information."
• E)"As I was saying, ..."

---

Definitions:

Cheerleaders

Individuals or a group who provide vocal, and sometimes physical, support and encouragement for a team or event.

Tuckman's Model

A theory of group development outlining stages: forming, storming, norming, performing, and adjourning, through which groups tend to progress.

Storming

A stage in group development characterized by conflict and competition as group members adjust to their roles and relationships.

Group Dynamics

The study of the psychological and behavioral processes within a social group or between social groups.