There Are Six Commonly Used Techniques to Deal with Objections

question 244

Multiple Choice

There are six commonly used techniques to deal with objections: acknowledge and convert the objection, postpone, agree and neutralize, accept the objection, denial, and __________.

• A)redirect
• B)ignore the objection
• C)defer to a supervisor
• D)ask additional questions
• E)identify competitor shortcomings

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Definitions:

Test Marketing Phase

A stage in product development where the product is marketed on a limited scale to assess consumer reaction.

Panel Data

Information collected from a group of consumers.

Home Scanning Device

A device used by consumers to scan barcodes of purchased goods at home, often for inventory tracking, price comparison, or participating in market research surveys.

Introduction Stage

Stage of the product life cycle when innovators start buying the product.