The Importance of Time, Dependability, Communication, and Convenience Are All

question 145

Multiple Choice

The importance of time, dependability, communication, and convenience are all important concepts of _________.

• A)consumer service factors
• B)consumer vulnerabilities
• C)customer contact points
• D)customer obligations
• E)customer welfare

---

Definitions:

Social Position

Social position signifies an individual's place or status within a society or social hierarchy, often determined by factors like occupation, wealth, and education.

Instrumental Communication

Communication that is goal-oriented and used as a means to achieve specific objectives or outcomes.

Means to an End

A phrase denoting actions or activities performed with the goal of achieving a specific outcome, often irrespective of the nature of the means used.

Role Set

A concept describing all the roles associated with a particular social status, highlighting the complexity of social positions.