Developing, Pricing, Promoting, and Delivering Services Are Challenging

question 169

Multiple Choice

Developing, pricing, promoting, and delivering services are challenging.Organizations attempt to reduce inconsistency through

• A)paying higher incentives to employees to encourage satisfactory performance.
• B)reducing incentives available to employees because of poor performance.
• C)reducing the customer contact points in the service delivery process.
• D)providing standardization and training.
• E)exercising better hiring practices.

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Definitions:

Optimistic Outlook

A mindset characterized by a positive and hopeful attitude towards the future.

Erikson's Psychosocial Theory

A developmental theory which outlines eight stages of psychosocial development throughout the lifespan.

American Men

Refers to male individuals from the United States, encompassing a diverse range of cultural, ethnic, and demographic backgrounds.

American Women

Females residing in or originating from the United States, embodying diverse cultures, identities, and roles in society.