Services Can Be Classified in Several Ways, According to Whether

question 15

Multiple Choice

Services can be classified in several ways, according to whether they are delivered by people or equipment, whether they are profit or nonprofit, and

• A)whether or not they are delivered by government agencies.
• B)their type of organizational structure.
• C)their use of internal marketing.
• D)whether they are environmentally involved.
• E)whether they are owned by individuals or corporations.

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Definitions:

Collective Responsibility

The concept that all members of a group share accountability for the actions and outcomes of the group as a whole.

Theory Y

The assumption that people are willing to work, like responsibility, and are self-directed and creative.

Managers

Individuals in an organization responsible for directing and overseeing the work of a group of people toward the achievement of goals.

Hawthorne Studies

A series of studies conducted in the early 20th century focusing on worker productivity, leading to insights on the importance of social relations and worker attention.