Intangible Activities or Benefits That an Organization Provides to Satisfy

question 106

Multiple Choice

Intangible activities or benefits that an organization provides to satisfy consumers' needs in exchange for money or something else of value are referred to as __________.

• A)services
• B)enhancements
• C)performance factors
• D)marketing activities
• E)customer facilitation

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Definitions:

Diathesis

A predisposition or vulnerability to developing a disorder or disease, often influenced by genetics and environmental factors.

Stress

A physical or psychological response to internal or external demands or pressures.

Etiology

The study of the causes or origins of diseases or disorders.

Abnormal Psychology

The study of psychological disorders and unusual patterns of behavior, emotion, and thought.