Services Depend on the People Who Provide Them

question 225

Multiple Choice

Services depend on the people who provide them.As a result, their quality varies with each person's capabilities and day-to-day job performance.This element is referred to as __________.

• A)variation
• B)differentiation
• C)evaluation
• D)inconsistency
• E)intangibility

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Definitions:

Budget Planning

Budget planning involves creating a detailed plan that maps out a company's financial expectations and how resources will be allocated.

Reports

Written documents that summarize financial data and business activities, used to communicate information to stakeholders.

Internal Reports

Financial and operational reports that are prepared for exclusive use within the company, not for external stakeholders.

Communicated

The process of conveying information, ideas, or feelings from one entity to another, using various mediums and channels.