A Situation Where a Service Provider Is Available but There

question 295

Multiple Choice

A situation where a service provider is available but there is no demand for service is called

• A)off-peak pricing.
• B)idle production capacity.
• C)static demand.
• D)capacity management.
• E)capacity inventory.

Identify the elements of effective organizational e-mail use.

Distinguish between interpersonal and impersonal communication.

Understand the concept and significance of upward, downward, and horizontal communication in an organization.

Understand the concept of nonverbal communication and its impact on the communication process.

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Definitions:

Purchase

The act of acquiring goods or services in exchange for money.

Available

Readily accessible or obtainable.

Relationship Era

refers to a period in marketing history focusing on building long-term relationships with customers rather than just engaging in single transactions.

Customer Satisfaction

A measure of how products and services supplied by a company meet or exceed customer expectation.