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Personality refers to
External Failure Cost
Costs incurred when products or services fail to meet quality standards after being delivered to the customer, including returns, repairs, and warranty claims.
Quality Cost Report
A document that details the costs associated with ensuring product quality, including prevention, appraisal, and failure costs.
Field Servicing
The process of providing maintenance, repair, or support services for products or equipment at the customer's location.
Quality Cost Report
A report that summarizes the costs associated with ensuring products or services meet quality standards, including prevention, appraisal, and failure costs.
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