When Toysmart

question 151

Multiple Choice

When Toysmart.com filed for bankruptcy in June 2000, it listed its customer database as one of its assets even though it had assured its customers it would never disclose their information to any third party.People who had purchased from Toysmart and were a part of its database were upset when they learned that their private information was being treated as property that was for sale.These customers believed that according to the Consumer Bill of Rights they should know how their private information would be used.In other words, Toysmart's former customers had a

• A)right to choose.
• B)right to be informed.
• C)right to be treated courteously.
• D)right to safety.
• E)right to happiness.

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Definitions:

Group Emotion

The shared affective states experienced by members of a group, influencing collective behavior.

Emotional Intelligence

The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.

Chronic Moods

Persistent emotional states that a person experiences over a prolonged period of time.

Team Interactions

The dynamics and ways in which members of a team communicate, collaborate, and work together towards common goals.