Which of the Following Statements About Customer Value Is Most

question 22

Multiple Choice

Which of the following statements about customer value is most accurate?

• A)Firms gain loyal customers by providing unique value.
• B)Loyal customers are less profitable in the long-run since they expect the lower initial price offering.
• C)Research suggests that all firms can provide value to everyone.
• D)It is impossible to place a dollar value on a loyal satisfied customer.
• E)Quality, price, convenience, on-time delivery, and both before-sale and after-sale service are all elements used to create unique benefits to targeted buyers.

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Definitions:

Companies

Legal entities formed of individuals, shareholders, or members, aimed at operating for profit.

Excess Return

The return on an investment that exceeds the risk-free rate or a comparative benchmark or index.

Merger

A corporate strategy of combining distinct businesses under a single entity to enhance competitiveness and efficiency.

Shareholders

Shareholders are individuals or entities that own shares in a corporation, thus holding a portion of its ownership and rights to profits.