Customer Focus in a Function of Only the Lower Levels

question 33

True/False

Customer focus in a function of only the lower levels of an organization.

---

Definitions:

First-Line Supervisor

A managerial position that serves as the initial level of management, directly overseeing and managing the work of entry-level or operational employees.

Productivity

The measure of efficiency of a person, machine, factory, or system in converting inputs into useful outputs.

High-Performing

Describes individuals, teams, or organizations that consistently achieve outstanding results relative to their peers or objectives.

Low-Performing

Referring to an individual or entity that fails to meet expected or standard levels of productivity or achievement.