Which of the Following Statements About Customer Focus Is False

question 35

Multiple Choice

Which of the following statements about customer focus is false?

• A)It must start at the top of the organization.
• B)It is a central part of TQM.
• C)It can be facilitated by soliciting feedback from the customer.
• D)It requires that all employees see the customer as the focus of their activity.
• E)It can be achieved solely by demonstrating leadership .

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Definitions:

Economies Of Scale

Exist when average costs fall as output increases.

Diseconomies Of Scale

Exist when average costs rise with output.

Marginal Costs

The cost associated with producing one additional unit of a product, useful for decision-making on production levels and pricing.

Constant Returns To Scale

When average costs are constant with respect to output level.