When Managers Exercise Power Unobtrusively, Other Members of an Organization

question 53

True/False

When managers exercise power unobtrusively, other members of an organization are completely aware that the managers are using their power to influence them.

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Definitions:

Service Recovery

Service recovery involves a company's response to a service failure, aiming to address the issue and restore customer satisfaction.

Distributive Fairness

The perceived fairness of the outcomes of a decision-making process, including the allocation of resources or rewards among stakeholders.

Procedural Fairness

The perception that the processes and methods used to make decisions and resolve disputes are fair and impartial.

Innovation Diffusion

Innovation diffusion is the process by which a new idea, product, or technology spreads through cultures and societies, from its origin to widespread adoption.