Which of the Following Is a Potential Outcome When Organizations

question 15

Multiple Choice

Which of the following is a potential outcome when organizations offer a very high level of responsiveness to customers?

• A)Quality of products will become low.
• B)Customer satisfaction will decrease.
• C)Company costs will become too high.
• D)Customer relationship will not improve.
• E)Production costs will decrease.

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Definitions:

Survey Feedback

A method used in organizational development, where information is collected through questionnaires and shared with the participants to facilitate improvement and change.

TQM

Total Quality Management, a management approach focused on continuous improvement in all aspects of an organization, emphasizing quality in every operation.

Reengineering

involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times, and quality.

Incremental Improvements

Small, gradual changes or enhancements made to a process, product, or service to improve efficiency, quality, or performance.