In Analyzing Sales Training Needs, Toni Knows That by Reducing

question 27

Multiple Choice

In analyzing sales training needs, Toni knows that by reducing turnover rates she can:

• A) Increase the size of the sales force
• B) Offer alternative electronic bill paying systems to her staff
• C) Improve customer continuity
• D) Increase training costs
• E) None of the above

Identify factors that can lead to bias in sampling and outcomes of research studies.

Grasp the importance of replication and peer review in scientific research.

Understand the placebo effect and its relevance in experimental designs.

Appreciate the importance of having a representative sample for generalizability of study results.