Which of the Following Is Not a Part of the Process

question 40

Multiple Choice

Which of the following is not a part of the process cycle for CRM?

• A) Marketing planning
• B) Knowledge discovery
• C) Customer interaction
• D) Touchpoint targeting
• E) Analysis and refinement

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Definitions:

Aristocracy

A class of people holding exceptional rank and privileges, especially the hereditary nobility.

Scorned

Felt or expressed contempt or disdain towards someone or something.

Artists

Creative individuals who produce art, such as paintings, sculptures, music, and literature.

Puncture

A small hole made by a sharp object such as a needle or nail.