Achieving Superior Responsiveness to Customers Through Improving Quality and Efficiency

question 46

Multiple Choice

Achieving superior responsiveness to customers through improving quality and efficiency:

• A) often requires a change in organizational culture.
• B) makes employees' jobs less demanding.
• C) can usually be accomplished within one year.
• D) is easy for managers,but hard on employees.
• E) is a panacea for industrial ills.

---

Definitions:

Foundation Brakes

The primary braking system components located at each wheel, responsible for slowing or stopping the vehicle.

Excess Heat

Additional or unnecessary heat that exceeds the desired or optimal levels, potentially causing harm or inefficiency in a system or process.

Clutch Failure

A malfunction or breakdown of the clutch mechanism, leading to the inability to engage or disengage the engine from the drivetrain.

Clutch Brake Squeeze

The final inch or so of pedal travel as a clutch pedal is depressed toward the floor. The “squeeze” references the clamping of the clutch brake by the clutch release bearing.