Customer Relationship Management (CRM)is a Technique That Uses IT to Develop

question 36

True/False

Customer relationship management (CRM)is a technique that uses IT to develop an ongoing relationship with customers to maximize the value an organization can deliver to them over time.

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Definitions:

Primary Duty

The main or most important obligation or responsibility that an individual or organization is expected to perform.

Reasonable Diligence

The level of effort and care expected from a person in a given situation, characterized by prudence, responsibility, and attentiveness.

Model Rule 3.3

A professional conduct rule for attorneys in the U.S., stipulating that a lawyer must not knowingly make false statements to a tribunal or fail to correct false statements made by the lawyer or the client.

Committing Perjury

The criminal act of lying under oath during a legal proceeding, which undermines the justice system's ability to ascertain the truth.