Discuss the Link Between Customer Responsiveness and an Organization's Production

question 48

Essay

Discuss the link between customer responsiveness and an organization's production system.

Understand the concept of cafeteria plans and their benefits to employees.

Understand the various methods and tools used for employee evaluation and performance appraisal.

Recognize the legal and ethical considerations in employee evaluation and disciplinary procedures.

Identify the different disciplinary procedures and their appropriate use based on the severity of offenses.

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Definitions:

Unconditioned Response

A natural, automatic reaction to a stimulus that occurs without the need for learning.

Classical Conditioning

An educational method where pairing two stimuli repeatedly results in a response initially triggered by the second stimulus becoming triggered by the first stimulus alone.

Pavlov

Renowned for his work in classical conditioning, signifying the learning process through which a neutral stimulus becomes associated with a meaningful stimulus.

Meat Powder

A stimulus used in Pavlov's experiment to evoke the salivation response in dogs, demonstrating classical conditioning.