After Adopting a TQM Process,Gayle Found Ways to Simplify the Financial

question 16

Multiple Choice

After adopting a TQM process,Gayle found ways to simplify the financial services her company offered which led to:

• A)Less customer satisfaction
• B)Fewer customer complaints
• C)More employee satisfaction
• D)More customer complaints
• E)More employee complaints

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Definitions:

Price Declines

A reduction in the market price of goods, services, or securities.

Physical Inventory

The process of counting all physical merchandise or stock in a store or warehouse to verify records and ensure accuracy in financial accounting.

Balance Sheet

A balance sheet is a financial statement that provides a snapshot of a company’s financial position, showing its assets, liabilities, and equity at a specific point in time.

Income Statement

A financial statement that shows a company's revenues and expenses over a particular period, resulting in a profit or loss.