What Would Be the Best Advice for a Nurse Caring

question 13

Multiple Choice

What would be the best advice for a nurse caring for patients who have complained about their treating physician?

• A) Verbally agree with them.
• B) Steer the conversation to something else.
• C) Listen carefully and see that the comments reach the physician.
• D) Tell the patient they are wrong.
• E) Ignore the patients' comments.

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Definitions:

Flattery

The act of giving excessive, often insincere praise, typically to gain favor or advantage.

Group Emotion

The shared affective states experienced by members of a group, influencing collective behavior.

Emotional Intelligence

The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.

Chronic Moods

Persistent emotional states that a person experiences over a prolonged period of time.