The Question, "How Did You Feel When the Plane Dropped

question 54

Multiple Choice

The question, "How did you feel when the plane dropped 10,000 feet? Was it frightening?" is an example of which question pitfall?

• A)open to closed switch
• B)leading push
• C)bipolar trap
• D)yes (no)

---

Definitions:

TQM

Total Quality Management, a management approach focused on continuous improvement in all aspects of an organization, emphasizing quality in every operation.

Reengineering

involves the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle times, and quality.

Incremental Improvements

Small, gradual changes or enhancements made to a process, product, or service to improve efficiency, quality, or performance.

Consortium

A group of companies, universities, or other organizations that collaborate on a common project or share resources to achieve a common goal.