All of the Following Are Characteristics of TQM Except

question 52

Multiple Choice

All of the following are characteristics of TQM except:

• A)Quality is operationalized by meeting or exceeding customer expectations
• B)The quality strategy is formulated by the front-line employees and is diffused throughout the organization
• C)Everyone from top executives to hourly employees operates under a TQM strategy of delivering quality products/services to internal and external customers
• D)TQM techniques range from traditional inspection and statistical quality control to cutting-edge human resource management techniques

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Definitions:

Sapir-Whorf Hypothesis

A theory in linguistic anthropology suggesting that the structure of a language influences its speakers' worldview or cognition.

Language Barrier

A communication obstacle that occurs when people who speak different languages are unable to understand each other's language.

Successful Conversation

A dialog where all participants feel heard, understood, and satisfied with the exchange.

Assertive Communication

A style of communication in which individuals express their needs, desires, and opinions directly and respectfully.