In Terms of Website Design and the Online Customer Experience

question 244

Multiple Choice

In terms of website design and the online customer experience, community refers to

• A)an information system where anyone can post content depending upon his or her level of self-disclosure.
• B)websites that allow people to congregate in online chat rooms to exchange views on topics of common interest.
• C)a social network of individuals who interact through specific media, potentially crossing geographical and political boundaries, in order to pursue mutual interests or goals.
• D)user-to-user communications hosted by a company to enhance customer experience and build favorable buyer-seller relationships.
• E)a customer's network of family, friends, acquaintances, and co-workers with whom he or she communicates on regular basis.

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Definitions:

Lump-Sum Basis

A method of payment or compensation with a fixed total amount to be paid in one single sum, rather than through installments or percentages.

Base Salary Levels

The initial rate of compensation that an employee receives as a wage, excluding any extra bonuses, benefits, or allowances.

Seasonal Fluctuations

Variations in business activity, performance, or phenomena that occur at specific times of the year due to changes in season.

Intrinsic Motivation

The internal drive to perform a task due to the inherent satisfaction or interest in the task itself, rather than external rewards or pressures.