There Are Six Commonly Used Techniques to Deal with Objections

question 195

Multiple Choice

There are six commonly used techniques to deal with objections: __________;agree and neutralize;accept the objection;denial;and ignore the objection.

• A)redirect the conversation
• B)defer to a supervisor
• C)probe by asking additional questions
• D)distract by identifying competitor shortcomings
• E)acknowledge and convert the objection

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Definitions:

Suspect

A person thought to possibly be involved in or responsible for a particular crime or wrongdoing.

Dividend Expense

An incorrect term, as dividends are distributions of earnings to shareholders and not an expense. Instead, consider "dividend payment."

Cash Dividends

Payments made out of a corporation's earnings to its shareholders, usually in the form of cash.

Stock Investments

Investments made by purchasing shares of companies in the hope of earning dividends or selling the shares at a higher price.