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IBM was the first to build a(n) __________ that would handle raw material procurement, manufacturing, logistics, customer support, order entry, and customer fulfillment across all of IBM.
Charles Perrow
An American sociologist known for his theoretical contributions to the study of organizations, particularly the concept of "normal accidents."
Key Aspects
Fundamental elements or dimensions that are crucial for understanding or assessing a particular situation or system.
Structure
The arrangement of and relations between the parts or elements of something complex.
Technology
The application of scientific knowledge for practical purposes, especially in industry and the development of innovations.
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