The FedEx Brand Name Suggests the Possibility That It Is

question 63

Multiple Choice

The FedEx brand name suggests the possibility that it is government sanctioned and fast. This perception is important because of which unique characteristic of services?

• A)inventory costs
• B)inseparability
• C)inconsistency
• D)invisibility
• E)intangibility

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Definitions:

Ebbinghaus

A psychologist best known for his research on memory, particularly for discovering the forgetting curve and the spacing effect.

Anterograde Amnesia

Failure to remember events that occurred after physical trauma because of the effects of the trauma.

Retrograde Amnesia

A loss of memory-access to events that occurred, or information that was learned, before an injury or the onset of a disease.

Physical Trauma

Damage or injury to the body caused by an external force, which can be either blunt or penetrating.