In Using a Gap Analysis, the Two Basic Components of a Customer's

question 382

Multiple Choice

In using a gap analysis, the two basic components of a customer's evaluation of a service are

• A)expectations and customer contact.
• B)expectations and experience.
• C)intangibility and inconsistency.
• D)experience and credence.
• E)inconsistency and inseparability.

---

Definitions:

Debit To Cash

An accounting entry that increases the cash balance in a company's books, reflecting an influx of money.

Mail Receipts

Documentation or evidence of receiving goods or correspondence through the postal service.

Authorized To Sign Checks

Designation given to individuals who are officially permitted by a business or organization to sign checks on behalf of the entity.

Cash Disbursement Transactions

Financial transactions that involve the outflow of cash to settle obligations or purchase assets.