Which of the Following Activities Are Accomplished During the Development

question 241

Multiple Choice

Which of the following activities are accomplished during the development stage for services?

• A)developing off-peak pricing strategies
• B)using fast prototyping to improve the initial service design
• C)ensuring that employees have the commitment and skills to meet customers' expectations and sustain their loyalty
• D)using capacity management models to match service availability with consumers' needs
• E)analyzing the sequence of service encounters