Suppose LL

question 16

Multiple Choice

Suppose L.L. Bean, a catalog retailer, has set a goal to reduce merchandise returns by 20 percent for the holiday season. The firm would most likely have set a(n) __________ goal.

• A)profit
• B)customer satisfaction
• C)market share
• D)employee welfare
• E)social responsibility

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Definitions:

Assertiveness Need

The requirement for developing an ability to express one’s opinions, needs, and feelings in a manner that is confident, calm, and positive.

Cognitive Need

A psychological requirement for understanding, organizing, and making sense of the world.

Establishing Goals

The process of defining clear, achievable objectives to guide personal or professional efforts.

Formal Group

A group structured with specific roles and objectives, often created within organizations to accomplish defined tasks.