One of the Key Ways to Instill a Customer-Centric Culture

question 81

Multiple Choice

One of the key ways to instill a customer-centric culture in the firm is to _____________.

• A) Have each member of the firm learn the company song
• B) Apply the fairness test to all customer contacts
• C) Align the firms properties to the number of customers by zip code and by SIC code
• D) Instill an organization-wide focus on understanding customer's requirements
• E) None of the above

---

Definitions:

Cognition

The cognitive process of gaining information and comprehension via thinking, experiencing, and the sensory organs.

Computer Functioning

The process by which a computer operates, executing instructions through its hardware and software components to perform tasks.

Sensorimotor Period

Another term for the sensorimotor stage in cognitive development, emphasizing the timeframe in which infants explore the world through senses and motor actions.

New Adaptation

The process or state of changing to fit a new environment or different conditions, often referring to biological, psychological, or social adjustments.