When a Service Failure Occurs, If a Company Correctly Handles

question 27

Multiple Choice

When a service failure occurs, if a company correctly handles the problem ____________ will not be impacted.

• A) Customer satisfaction
• B) Loyalty
• C) Retention
• D) A, B, and C
• E) None of the above

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Definitions:

Passive Voice

A grammatical voice in which the subject of the sentence is the recipient of an action rather than the doer, typically involving a form of the verb "to be" and a past participle (e.g., "The letter was written").

Verb "To Be"

A fundamental verb in English used to indicate existence, identity, or a state of being.

Familiar Words

Terms or expressions that are well known and easily recognized by most people.

Platonic

Pertaining to or influenced by the philosopher Plato; often refers to a close relationship that is not romantic or sexual.