Employees in the Service-Profit Chain Are Given Training, Recognition, and Tools

question 4

Multiple Choice

Employees in the Service-Profit Chain are given training, recognition, and tools to serve the customer.This leads to employee ______________.

• A) Satisfaction
• B) Retention
• C) Productivity
• D) A, B, and C
• E) None of the above

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Definitions:

Voting Rights

The entitlement of individuals to participate in the election of government officials and to have their vote counted.

Pre-incorporation Contracts

Agreements entered into on behalf of a corporation that has not yet been legally formed, often leading to questions about enforceability.

Ratification

When the majority agrees with the terms of a collective bargain; when a principal confirms a contract entered into by his agent.

Promoters

Individuals or organizations that undertake the founding and organization of a corporation by arranging for its financing, registration, and public offering.