Great Service Occurs When Processes Are Engineered Both Above and Below

question 3

Multiple Choice

Great service occurs when processes are engineered both above and below the _____________ for the customer.

• A) Line of motivation
• B) Line of demarcation
• C) Line of visibility
• D) Line of distinction
• E) None of the above

---

Definitions:

Values

Core beliefs or principles that guide an individual's or society's behaviors, decisions, and actions.

Transaction

Any agreement or exchange between two parties where goods, services, or money are passed from one to the other.

Pay Phone

A public telephone that operates with the insertion of coins or by credit card payment.

Economic Theory

A collection of theories and frameworks that describe the workings of economies and the interactions between economic participants.