Exceeding Customer Expectations Is Often Referred to as ___________

question 26

Multiple Choice

Exceeding customer expectations is often referred to as ___________.

• A) Customer excellence
• B) Customer loyalty
• C) Customer essence
• D) Customer delight
• E) None of the above

---

Definitions:

Mens Rea

A legal principle that refers to the intent or knowledge of wrongdoing that constitutes part of a crime, as opposed to the action or conduct of the accused.

Demurrer

A legal challenge that objects to the sufficiency of a pleading without addressing the underlying facts.

Habeas Corpus

A legal writ requiring a person under arrest to be brought before a judge or into court, to secure the person's release unless lawful grounds are shown for their detention.

Mediation

A form of alternative dispute resolution where a neutral third party assists the disputing parties in reaching a mutually satisfactory agreement.