In Services Marketing There Is a Gap Model of Service

question 33

Multiple Choice

In services marketing there is a Gap Model of Service Quality.The Gap refers to __________.

• A) Distance between the understanding of management and employees
• B) Employees perception of the customer experience
• C) Managements mismanagement of resources to achieve better service quality
• D) Misunderstandings between the provider of the service and the customers experience of the service
• E) None of the above

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Definitions:

Physiological

Relating to the functions and processes of living organisms or their parts.

Wellness Program

Initiatives or programs designed to promote health and well-being among individuals, often within a workplace setting, through activities focused on mental, physical, and emotional health.

Health Insurance

A form of insurance coverage that pays for medical and surgical expenses incurred by the insured or provides reimbursement for such expenses.

Sabbatical

A period of leave granted to an employee, often a professor or researcher, to study or travel, usually for one semester or a year, while retaining their position.