One Sure Way to Create a Gap, According to the Gap

question 34

Multiple Choice

One sure way to create a Gap, according to the Gap service model, is for management to ___________.

• A) Build a service delivery system the does not meet customer needs and wants
• B) Build a service delivery system that meets the needs of customers
• C) Create a service delivery system that uses qualitative and quantitative analysis to determine the best service
• D) Ask input from employees to help design the service delivery system.
• E) None of the above

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Definitions:

Mechanoreception

The sensory modality that enables organisms to detect mechanical forces and changes in pressure across a variety of different senses.

Bottom-up Processing

An approach to information processing that starts with details or elements to build up a comprehensive picture or understanding.

Top-down Processing

A cognitive process that emphasizes the importance of conceptual or top-level processing in understanding the world and involves perceptions that are guided by prior knowledge, experiences, or expectations.

Action Potential

The brief wave of positive electrical charge that sweeps down the axon.