Gap 5 in the Gap Model of Service Quality Is

question 2

Multiple Choice

Gap 5 in the gap model of service quality is unique in that it is the only gap that occurs _______________.

• A) Between management's and customer's expectations
• B) Between consumers expectations and the perception of the service they receive
• C) Without research to back it up
• D) In small businesses but not in larger ones
• E) None of the above

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Definitions:

Sexual Partner

An individual with whom one has sexual relations or sexual contact, within either a casual or a more established relationship.

Risk Factor

Any attribute, characteristic, or exposure that increases the likelihood of developing a disease or injury.

Gonorrhea

A sexually transmitted infection caused by the bacterium Neisseria gonorrhoeae, characterized by discharge and discomfort.

HIV Testing

The process of determining whether an individual is infected with the human immunodeficiency virus (HIV), usually through blood or saliva samples.