Examlex
Gap 4 relates to customer expectation management through marketing communications.How do the messages that managers send out affect the expectations of the customer?
Thinking
The process of considering or reasoning about something; the mental manipulation of information to form opinions, make decisions, or solve problems.
Awareness
The state or ability to perceive, feel, or be conscious of events, objects, or sensory patterns, often used in the context of consciousness and attention.
Basic Psychology
The study of fundamental principles, theories, and research methods in psychology.
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The use of theoretical knowledge in a real-world context, demonstrating how concepts or techniques can be effectively employed.
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