Reliability When Referring to Service Quality Means That _________

question 48

Multiple Choice

Reliability when referring to service quality means that _________.

• A) The service is performed tight the first time and every time
• B) The service is variable and has different outcomes due to employee variation
• C) Each time a service is performed that the customer is asked about their perception of the service quality
• D) The automobile service department should show you the broken parts when they fix your car
• E) None of the above

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Definitions:

Transported

The act or process of moving people or goods from one location to another through various means such as vehicles, ships, or planes.

Transfer Warranties

Guarantees provided by the seller to the buyer about the quality, legality, or condition of the goods being sold.

Disclaim

Refers to the act of renouncing a legal claim or right.

Invoice

A document issued by a seller to a buyer that lists goods or services provided and demands payment.