There Is Strong Evidence That Attention to Internal Service Quality

question 112

Multiple Choice

There is strong evidence that attention to internal service quality and to employee satisfaction, productivity and retention results in _______.

• A) Happy employees but less than satisfied customers
• B) Stronger value to external customers of a service
• C) Employees who are internally focused on their own needs
• D) Increased costs due to high employee expenses
• E) None of the above

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Definitions:

Economic Profit

The difference between a firm's total revenue and all costs, including both explicit and opportunity costs, indicating the overall profitability beyond the financial gain.

Demand Schedule

A table that lists the quantity of a good or service that consumers are willing and able to purchase at various prices.

Entry Of Firms

The process where new businesses enter a market to compete with existing firms, contributing to innovation, competition, and potentially altering market dynamics.

Monopolistically Competitive

Monopolistically competitive refers to a market structure characterized by many firms selling similar but not identical products, allowing for some degree of market power and product differentiation.