One of the Central Concepts of the Service-Profit Chain Is

question 35

Multiple Choice

One of the central concepts of the service-profit chain is _______.

• A) Have all members of the firm memorize the mission of the firm and be able to recite it from memory
• B) Create an environment in which all employees can be successful
• C) Allow employees to play computer games at their work station when they are tired
• D) Create elements of change within people to do things above what their capabilities are
• E) None of the above

---

Definitions:

Semilunar Valves

Heart valves located at the exits of the right and left ventricles, preventing blood from flowing back into the ventricles after it has been pumped out.

Medium Veins

Veins that are larger than venules but smaller than the large veins, carrying blood back towards the heart and often accompanying medium arteries.

Large Veins

Blood vessels that carry blood towards the heart, characterized by their large diameter compared to other venous structures.

Atherosclerosis

A condition characterized by the hardening and narrowing of the arteries due to the buildup of plaque, which can restrict blood flow.