When a Customer Cannot Make a Reasonable Evaluation of the Quality

question 100

Multiple Choice

When a customer cannot make a reasonable evaluation of the quality of a service even after use, it is said that the service possesses ______________ attributes.

• A) Experience
• B) Credence
• C) Search
• D) Focused
• E) None of the above

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Definitions:

Core Ethical Values

Fundamental beliefs that guide behaviors and decision-making processes by establishing a framework for determining what is morally right or wrong.

Ethical Principles

Fundamental guidelines that help govern behaviors and decision-making based on moral beliefs and values.

Code Of Conduct

A set of rules outlining the social norms, ethical standards, and responsibilities of, or proper practices for, an individual, party, or organization.

Corruption

Dishonest or fraudulent conduct by those in power, typically involving bribery or the misuse of authority for personal gain.