SERVQUAL Is __________

question 55

Multiple Choice

SERVQUAL is __________.

• A) An instrument to measure employees in a service environment
• B) A questionnaire that can be used to track packages as they cross the United States and the world
• C) A questionnaire that compares the importance and performance of a firm in service quality
• D) An instrument to measure the deviations of quality from the norm on a scale from 1 to 10
• E) None of the above

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Definitions:

Academic Demands

The requirements and expectations placed on students relating to their educational coursework and activities.

Excessive Daytime

This term is incomplete without additional context but generally could refer to excessive daytime sleepiness, a condition characterized by persistent sleepiness during daytime hours, regardless of adequate nighttime sleep.

Overwhelming Responsibilities

Tasks or duties that are excessively challenging or demanding, causing stress or difficulty in managing.

Warm Bath

A bathing practice using water at a temperature that is comfortable and soothing, often used for relaxation or therapeutic purposes.