Every Aspect of the Product Experience Is Evaluated by the Customer

question 13

Multiple Choice

Every aspect of the product experience is evaluated by the customer and then considered against a ____________.

• A) Set of on-line marketers
• B) Set of guidelines set by the industry
• C) Set of store features and benefits
• D) Set of expectations
• E) All of the above

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Definitions:

Procedural Fairness

The requirement for legal and administrative decisions to be made following processes that are fair, proper, and established, ensuring individuals are treated justly.

Natural Justice

Legal principles which ensure fair treatment in judicial and administrative decisions, including the right to a fair hearing and the rule against bias.

Fair Treatment

The principle of dealing with others in a way that is right, equitable, and free from bias or favoritism.

Minimum Standards

The lowest acceptable limits set by regulation for various criteria, such as working conditions, product quality, or safety requirements.