UniCore Implemented a CRM System Two Years Ago

question 81

Multiple Choice

UniCore implemented a CRM system two years ago.Unfortunately, the IT guys chose the system without asking employees across the board for their input and consequently, most employees have yet to see the value of the system-even though they went through extensive training.This CRM failure can best be described as _____________.

• A) No allowances for organizational change
• B) Low level of employee buy-in
• C) Flavor of the month club
• D) Poor training
• E) Business unit silos

Evaluate the role of market and industry factors in shaping financial outcomes.

Understand the concept of groupthink and its symptoms within teams.

Comprehend the benefits and costs of group participation and the social rewards theory.

Identify the characteristics that define a small group or team.

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Definitions:

Trade Imbalances

Trade imbalances occur when there is a significant difference between a country's exports and imports, indicating an excess of imports over exports (trade deficit) or the opposite (trade surplus).

Content Requirements

Specifications or guidelines that outline the necessary subjects, topics, or material that must be included in a piece of content.

Embargo

A quota that limits all forms of trade on entire categories of goods or services.

Quota

A quota is a statistical measure representing a fixed minimum or maximum number of a particular group of people allowed to do something, such as immigrating to a country, or a limit placed on trade.