The Ultimate Goal of CRM Is Maximizing Performance on the _________

question 42

Multiple Choice

The ultimate goal of CRM is maximizing performance on the _________ side of the enterprise.

• A) Employee
• B) Management
• C) Customer
• D) Supplier
• E) Distributor

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Definitions:

Imprinting

The development of a social attachment to a stimulus experienced during a sensitive period of development.

Sensitive Periods

Times in an organism's development during which the organism is particularly receptive to certain stimuli, leading to lasting changes in behavior or capabilities.

Organism

A living individual, ranging from single-celled to complex multicellular entities, capable of performing biological functions.

Flavor Aversion Conditioning

The learned avoidance of a particular food or drink because it has been associated with an illness or bad experience.