The Introduction of Email in Organizations Tends to Reduce Some

question 77

True/False

The introduction of email in organizations tends to reduce some face-to-face and telephone communication but increase the flow of information to higher levels in the organization.

Identify the principles of process reengineering and its importance in organizational efficiency and customer satisfaction.

Know the role and methods of process value analysis in improving workflow.

Understand the extent to which customer service quality impacts organizational success and customer loyalty.

Recognize the influence of work processes on delivering value to customers.

---

Definitions:

Reinforcement

In behavioral psychology, a process by which a behavior becomes more likely to occur due to the consequence that follows it, can be positive or negative.

Favourable Consequences

Favourable consequences are positive outcomes or benefits that result from specific actions or behaviors, often serving as reinforcement.

B.F. Skinner

A prominent psychologist renowned for his work in behaviorism, particularly the development of operant conditioning.

Extinction

Gradual reduction and eventual disappearance of a conditioned response when the conditioned stimulus is no longer paired with the unconditioned stimulus.